{"id":540,"date":"2024-03-29T14:12:06","date_gmt":"2024-03-29T14:12:06","guid":{"rendered":"https:\/\/www.bnb.ro\/blog\/?p=540"},"modified":"2025-06-13T10:57:52","modified_gmt":"2025-06-13T10:57:52","slug":"comunicarea-asertiva-in-mediul-de-afaceri-tehnici-beneficii","status":"publish","type":"post","link":"https:\/\/www.bnb.ro\/blog\/comunicarea-asertiva-in-mediul-de-afaceri-tehnici-beneficii\/","title":{"rendered":"Comunicarea asertiv\u0103 \u00een mediul de afaceri: ce este, tehnici, beneficii"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor.jpg\" alt=\"Barbat stand in picioare si explicand colegilor\" class=\"wp-image-539\" srcset=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor.jpg 1000w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor-300x169.jpg 300w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor-768x432.jpg 768w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/barbat-stand-in-picioare-si-explicand-colegilor-624x351.jpg 624w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n\n\n<p>Comunic\u0103m \u00een moduri diferite, \u00eens\u0103 este esen\u021bial s\u0103 \u00een\u021belegem de ce a trage concluzii pripite, a fi extrem de combativi \u00eentr-o discu\u021bie sau a fi confuzi \u00een exprimare nu ne ajut\u0103 s\u0103 gestion\u0103m eficient diferite situa\u021bii, mai mult sau mai pu\u021bin conflictuale, mai ales \u00een mediul de business.<\/p>\n\n\n\n<p>\u00cen acest context, comunicarea asertiv\u0103 ne permite s\u0103 \u00een\u021belegem lucrurile din perspectiva celorlal\u021bi \u0219i s\u0103 prevenim conflictele, \u00eenainte ca acestea s\u0103 \u00eenceap\u0103.&nbsp;<\/p>\n\n\n\n<p>\u00cen cele ce urmeaz\u0103, vom vorbi despre comunicarea asertiv\u0103 \u0219i avantajele utiliz\u0103rii ei la locul de munc\u0103, precum \u0219i despre tehnicile \u0219i exerci\u021biile de rol despre comunicarea asertiv\u0103 pe care le po\u021bi pune \u00een practic\u0103, pentru a \u00eembun\u0103t\u0103\u021bi acest tip de comunicare \u00een r\u00e2ndul angaja\u021bilor.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ce este comunicarea asertiv\u0103<\/strong><\/li>\n\n\n\n<li><strong>De ce este important\u0103 asertivitatea<\/strong><\/li>\n\n\n\n<li><strong>Comportamentul asertiv \u00een business<\/strong><\/li>\n\n\n\n<li><strong>Cum po\u021bi \u00eembun\u0103t\u0103\u021bi procesul de comunicare asertiv\u0103 la locul de munc\u0103<\/strong><\/li>\n\n\n\n<li><strong>Principalele tehnici de comunicare asertiv\u0103<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ce este comunicarea asertiv\u0103<\/h2>\n\n\n\n<p>Comunicarea asertiv\u0103 implic\u0103 formul\u0103ri clare \u0219i sincere despre convingerile, nevoile \u0219i emo\u021biile tale, reprezent\u00e2nd o variant\u0103 de mijloc \u00eentre comunicarea pasiv\u0103 \u0219i comunicarea agresiv\u0103.<\/p>\n\n\n\n<p>C\u00e2nd comunici asertiv, \u00ee\u021bi sus\u021bii punctul de vedere atunci c\u00e2nd este necesar \u0219i o faci cu polite\u021be \u0219i considera\u021bie, deoarece asertivitatea implic\u0103 respectul pentru propriile idei, dar \u0219i pentru ale celorlal\u021bi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ce \u00eenseamn\u0103 s\u0103 fii asertiv<\/h3>\n\n\n\n<p>Asertivitatea poate fi \u00een\u021beleas\u0103 drept un set de comportamente. Printre exemplele de comportament asertiv se num\u0103r\u0103 faptul de a spune \u201e<em>nu<\/em>\u201d, de a refuza solicit\u0103rile nerezonabile, de a comunica \u00een mod clar cum te-a f\u0103cut s\u0103 te sim\u021bi un eveniment sau o situa\u021bie, de a-\u021bi exprima o opinie sau de a-\u021bi urm\u0103ri obiectivele personale \u00eentr-un mod politicos.<\/p>\n\n\n\n<p>De cealalt\u0103 parte, incapacitatea de a ac\u021biona \u00een propriul interes \u00ee\u021bi poate impacta situa\u021biile cotidiene \u0219i rela\u021biile sociale. Mai mult, nivelurile sc\u0103zute de asertivitate sunt asociate cu o satisfac\u021bie rela\u021bional\u0103 \u0219i o stim\u0103 de sine sc\u0103zute.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Avantajele comunic\u0103rii asertive<\/h3>\n\n\n\n<p>Asertivitatea include at\u00e2t comportamente verbale, c\u00e2t \u0219i nonverbale.&nbsp;<\/p>\n\n\n\n<p>Atunci c\u00e2nd utilizeaz\u0103 comunicarea verbal\u0103 asertiv\u0103, o persoan\u0103 este capabil\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u0103 descrie o situa\u021bie actual\u0103;<\/li>\n\n\n\n<li>s\u0103 exprime ceea ce are nevoie \u0219i ceea ce dore\u0219te;<\/li>\n\n\n\n<li>s\u0103 ia \u00een considerare \u00een mod explicit perspectiva celeilalte persoane;<\/li>\n\n\n\n<li>s\u0103 \u00ee\u0219i afirme propriile obiective;<\/li>\n\n\n\n<li>s\u0103 ia \u00een considerare compromisuri reciproc acceptabile, care pot duce la o rezolvare a conflictelor.<\/li>\n<\/ul>\n\n\n\n<p>Comunicarea nonverbal\u0103 asertiv\u0103 include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>adoptarea unei pozi\u021bii drepte \u0219i \u00eencrez\u0103toare;<\/li>\n\n\n\n<li>un ton clar \u0219i calm al vocii;<\/li>\n\n\n\n<li>utilizarea contactului vizual direct, \u00een special atunci c\u00e2nd solici\u021bi sau refuzi ceva.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u00cen comunicarea asertiv\u0103, comportamentele de ascultare activ\u0103 previn ca stilul rela\u021bional s\u0103 devin\u0103 agresiv. Ascultarea activ\u0103 include cel pu\u021bin feedback-ul, pentru a ar\u0103ta c\u0103 cealalt\u0103 persoan\u0103 este ascultat\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00e2nd din cap;<\/li>\n\n\n\n<li>utiliz\u00e2nd verbaliz\u0103ri minime, precum \u201e<em>mm hmm\u201d <\/em>\u0219i \u201e<em>da<\/em>\u201d;<\/li>\n\n\n\n<li>rezumarea \u0219i reflectarea a ceea ce a spus cealalt\u0103 persoan\u0103, f\u0103r\u0103 a o judeca, precum \u201e<em>deci tu sim\u021bi c\u0103<\/em>&#8230;<em>\u201d, \u201eai explicat c\u0103&#8230;\u201d, \u201emi-ai spus\u2026\u201d.<\/em><\/li>\n<\/ul>\n\n\n\n<p>Exers\u00e2nd s\u0103 devii mai asertiv \u00een comunicare, te vei \u00een\u021belege mai bine pe tine \u0219i nevoile tale. \u00cen plus, comunicarea asertiv\u0103 te ajut\u0103 s\u0103 \u00ee\u021bi comunici punctul de vedere mai clar \u0219i mai succint.&nbsp;<\/p>\n\n\n\n<p>Totodat\u0103, atunci c\u00e2nd comunici asertiv, contribui la reducerea stresului, \u00eenv\u0103\u021b\u00e2nd c\u00e2nd s\u0103 spui \u201e<em>nu<\/em>\u201d \u0219i s\u0103 nu te ocupi de problemele altora. Acest lucru te va ajuta, de asemenea, s\u0103 \u00ee\u021bi reglezi emo\u021biile, concentr\u00e2ndu-te asupra faptelor.&nbsp;<\/p>\n\n\n\n<p><strong><em>Asertivitatea merge m\u00e2n\u0103 \u00een m\u00e2n\u0103 cu organizarea. A\u0219a cum acorzi importan\u021b\u0103 felului \u00een care sunt aranjate lucrurile pe birou \u0219i alegi organizatoare de birou pentru a avea mereu la \u00eendem\u00e2n\u0103 ceea ce ai nevoie, a\u0219a \u0219i tehnicile de comunicare asertiv\u0103 te ajut\u0103 s\u0103 \u00ee\u021bi pui ideile \u00een ordine, pentru a exprima clar ceea ce vrei. Pentru a \u00eembina cele dou\u0103 abilit\u0103\u021bi, alege un model de <\/em><\/strong><a href=\"https:\/\/www.bnb.ro\/suporturi-si-organizere-pentru-birou.html\"><strong><em>organizator de birou<\/em><\/strong><\/a><strong><em> cu func\u021bii \u0219i compartiment\u0103ri multiple, pentru a-\u021bi aminti zilnic c\u00e2t de important este ca lucrurile \u0219i ideile s\u0103 fie a\u0219ezate \u00een ordine.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De ce este important\u0103 asertivitatea<\/h2>\n\n\n\n<p>Comunicarea asertiv\u0103 faciliteaz\u0103 exprimarea \u00eentr-o manier\u0103 clar\u0103 \u0219i direct\u0103, pentru a minimiza conflictul. Acest lucru poate contribui la \u00eembun\u0103t\u0103\u021birea \u0219i men\u021binerea rela\u021biilor interpersonale, respect\u00e2ndu-\u021bi \u00een acela\u0219i timp limitele.<\/p>\n\n\n\n<p>Comunicarea asertiv\u0103 poate necesita practic\u0103, dar \u00ee\u021bi permite s\u0103-\u021bi men\u021bii limitele \u0219i s\u0103 nu ai resentimente fa\u021b\u0103 de cei din jur.<\/p>\n\n\n\n<p>Persoanele care \u0219tiu ce vor folosesc comunicarea asertiv\u0103 pentru a evita ca al\u021bii s\u0103 profite de ele \u00een via\u021ba de zi cu zi, mai ales la serviciu. Ele preiau controlul \u0219i pot spune \u201e<em>nu\u201d<\/em>, ceea ce le face s\u0103 nu aib\u0103 resentimente \u0219i s\u0103 \u0219tie c\u0103 vocea lor merit\u0103 s\u0103 fie auzit\u0103.&nbsp;<\/p>\n\n\n\n<p>Persoanele care folosesc comunicarea asertiv\u0103 au adesea un limbaj de sine \u0219i un mod de g\u00e2ndire pozitiv cu privire la ceea ce presupun propriile nevoi. Iar managerii care de\u021bin aceast\u0103 abilitate vor reu\u0219i s\u0103 dezvolte rela\u021bii profesionale bazate pe loialitate \u0219i respect, cu membrii echipelor lor.<\/p>\n\n\n\n<p><strong><em>Managerii de top \u00ee\u0219i aleg parteneri de top pentru fiecare component\u0103 a afacerii. \u00cen ce prive\u0219te birotica \u0219i papet\u0103ria, colaborarea cu una dintre firmele aflate \u00een <\/em><\/strong><strong><em>top 3 <\/em><\/strong><a href=\"https:\/\/www.bnb.ro\/\"><strong><em>companii de birotica si igiena profesionala<\/em><\/strong><\/a><strong><em> din Rom\u00e2nia este o dovad\u0103 a respectului pentru businessul lor \u0219i pentru angaja\u021bi.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comportamentul asertiv \u00een business<\/h2>\n\n\n\n<p>Comunicarea asertiv\u0103 este un instrument care poate fi folosit \u00een toate domeniile vie\u021bii. La locul de munc\u0103, aceasta te poate ajuta s\u0103-\u021bi sus\u021bii ideile, s\u0103 spore\u0219ti abilit\u0103\u021bile de conducere \u0219i s\u0103 p\u0103strezi rela\u021biile profesionale.&nbsp;<\/p>\n\n\n\n<p>Cu toate acestea, s\u0103 fii asertiv la locul de munc\u0103 poate fi dificil, din mai multe motive. Nesiguran\u021bele noastre, sl\u0103biciunile percepute, motiva\u021biile \u0219i obiectivele noastre sunt elemente ce ne pot \u00eempiedica s\u0103 fim asertivi \u00een momentele \u00een care ar trebui s\u0103 fim.<\/p>\n\n\n\n<p>De aceea, este important s\u0103 \u00een\u021belegem c\u0103 utilizarea comunic\u0103rii asertive poate reduce stresul la locul de munc\u0103 \u0219i poate \u00eembun\u0103t\u0103\u021bi stima \u0219i valoarea de sine.&nbsp;<\/p>\n\n\n\n<p>\u00cen business, persoanele care folosesc comunicarea asertiv\u0103 sunt adesea considerate lideri de succes \u0219i \u00eei inspir\u0103 pe ceilal\u021bi, deoarece \u00ee\u0219i sus\u021bin convingerile \u0219i sunt deschise la a \u00eenv\u0103\u021ba din gre\u0219elile lor. Comunicarea asertiv\u0103 \u00een business ajut\u0103 la stabilirea limitelor noastre fizice, mentale \u0219i emo\u021bionale. Comunicarea asertiv\u0103 permite, de asemenea, acceptarea \u0219i oferirea de feedback \u00een mod constructiv.<\/p>\n\n\n\n<p>Semnele c\u0103 un comunicator este asertiv includ:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tonul calm al vocii;<\/li>\n\n\n\n<li>Expresii faciale relaxate;<\/li>\n\n\n\n<li>Limbaj pozitiv;<\/li>\n\n\n\n<li>Vorbe\u0219te clar;<\/li>\n\n\n\n<li>Limbajul corpului este unul \u00eencrez\u0103tor;<\/li>\n\n\n\n<li>Men\u021bine contactul vizual;<\/li>\n\n\n\n<li>Este consecvent cu mesajele sale.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Totodat\u0103, ca manager, vei dori s\u0103 creezi contextul potrivit pentru a face loc comunic\u0103rii asertive \u0219i performan\u021bei. Confortul la birou este un prim pas pentru a func\u021biona la capacitate maxim\u0103. <\/em><\/strong><a href=\"https:\/\/www.bnb.ro\/solutii-ergonomice.html\"><strong><em>Solutiile ergonomice<\/em><\/strong><\/a><strong><em> permit angaja\u021bilor s\u0103-\u0219i desf\u0103\u0219oare activitatea \u00eentr-un mediu decent, sigur pentru s\u0103n\u0103tatea lor \u0219i \u00een care se vor sim\u021bi stimula\u021bi s\u0103-\u0219i comunice ideile \u0219i dorin\u021bele \u00eentr-un mod asertiv.<\/em><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou.jpg\" alt=\"grup de colegi discutand relaxat la birou\" class=\"wp-image-538\" srcset=\"https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou.jpg 1000w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou-300x200.jpg 300w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou-768x512.jpg 768w, https:\/\/www.bnb.ro\/blog\/wp-content\/uploads\/2024\/03\/grup-de-colegi-discutand-relaxat-la-birou-624x416.jpg 624w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Cum po\u021bi \u00eembun\u0103t\u0103\u021bi procesul de comunicare asertiv\u0103 la locul de munc\u0103<\/h2>\n\n\n\n<p>Pentru a comunica asertiv \u00een mediul de business, este important s\u0103 \u00ee\u021bi faci cunoscute dorin\u021bele \u0219i a\u0219tept\u0103rile \u00een mod clar \u0219i politicos. Atunci c\u00e2nd nu ceri ceea ce \u00ee\u021bi dore\u0219ti, \u00ee\u021bi negi propria importan\u021b\u0103.<\/p>\n\n\n\n<p>\u00cen primul r\u00e2nd, modalit\u0103\u021bile indirecte de a comunica \u0219i a cere ceea ce dore\u0219ti s-ar putea s\u0103 nu fie \u00een\u021belese. \u00cen al doilea r\u00e2nd, cererea ta are mai multe \u0219anse de a fi \u00een\u021beleas\u0103 atunci c\u00e2nd folose\u0219ti un limbaj corporal asertiv.<\/p>\n\n\n\n<p>S\u0103 ceri ceea ce vrei este o abilitate care poate fi \u00eenv\u0103\u021bat\u0103 \u0219i care poate deveni un obicei cu multe recompense pl\u0103cute, dac\u0103 lucrezi la \u00eembun\u0103t\u0103\u021birea acestei abilit\u0103\u021bi.<\/p>\n\n\n\n<p>\u00ce\u021bi po\u021bi \u00eembun\u0103t\u0103\u021bi comunicarea asertiv\u0103 prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ascultarea activ\u0103: reflectarea (parafrazarea) c\u0103tre cealalt\u0103 persoan\u0103 at\u00e2t a cuvintelor, c\u00e2t \u0219i a sentimentelor exprimate de aceasta;<\/li>\n\n\n\n<li>Identificarea pozi\u021biei tale \u00een raport cu o situa\u021bie: enun\u021barea g\u00e2ndurilor \u0219i sentimentelor cu privire la situa\u021bia respectiv\u0103;<\/li>\n\n\n\n<li>Explorarea unei solu\u021bii alternative: realizarea unui brainstorming cu privire la alte posibilit\u0103\u021bi;<\/li>\n\n\n\n<li>Evaluarea argumentelor pro \u0219i contra \u0219i clasificarea solu\u021biilor posibile;<\/li>\n\n\n\n<li>Formularea unor cereri simple.<\/li>\n<\/ul>\n\n\n\n<p>Totodat\u0103, este important s\u0103 \u00eenve\u021bi s\u0103 spui nu \u00een situa\u021biile pe care nu le consideri rezonabile. De\u0219i la locul de munc\u0103 poate fi mai dificil s\u0103 faci asta, mai ales c\u00e2nd solicitarea vine din partea unui manager, ai dreptul s\u0103 spui NU.&nbsp;<\/p>\n\n\n\n<p>Iat\u0103 de ce trebuie s\u0103 \u021bii cont atunci c\u00e2nd refuzi o solicitare:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00ce\u021bi negi propria importan\u021b\u0103 atunci c\u00e2nd spui da, de\u0219i vrei s\u0103 spui nu;<\/li>\n\n\n\n<li>A spune NU nu implic\u0103 faptul c\u0103 respingi o alt\u0103 persoan\u0103, pur \u0219i simplu refuzi o solicitare;<\/li>\n\n\n\n<li>Atunci c\u00e2nd spui nu, este important s\u0103 fii direct, concis \u0219i la obiect;<\/li>\n\n\n\n<li>Dac\u0103 vrei s\u0103 spui cu adev\u0103rat nu, nu te l\u0103sa influen\u021bat de rug\u0103min\u021bi, implor\u0103ri, complimente sau alte forme de manipulare;<\/li>\n\n\n\n<li>Po\u021bi oferi motive pentru refuzul t\u0103u, dar nu te l\u0103sa dus de val aduc\u00e2nd numeroase scuze;<\/li>\n\n\n\n<li>O simpl\u0103 scuz\u0103 este adecvat\u0103; scuzele excesive pot fi ofensatoare;<\/li>\n\n\n\n<li>Demonstreaz\u0103 un limbaj corporal asertiv;<\/li>\n\n\n\n<li>Principii de baz\u0103 de urmat \u00een r\u0103spunsuri: concizie, claritate, fermitate \u0219i onestitate.<\/li>\n<\/ul>\n\n\n\n<p>Pentru a-\u021bi \u00eembun\u0103t\u0103\u021bi comunicarea asertiv\u0103, consult\u0103 \u0219i pune \u00een practic\u0103, la momentul potrivit, urm\u0103toarele modalit\u0103\u021bi asertive de a spune \u201e<em>nu<\/em>\u201d:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cencepe r\u0103spunsul cu cuv\u00e2ntul \u201e<em>NU<\/em>\u201d, astfel \u00eenc\u00e2t s\u0103 nu fie ambiguu;<\/li>\n\n\n\n<li>Asigur\u0103-te c\u0103 r\u0103spunsul este scurt \u0219i la obiect;<\/li>\n\n\n\n<li>Nu oferi explica\u021bii lungi;<\/li>\n\n\n\n<li>Fii sincer, direct \u0219i ferm;<\/li>\n\n\n\n<li>Nu spune: \u201e<em>\u00cemi pare r\u0103u, dar&#8230;\u201d<\/em>.<\/li>\n<\/ul>\n\n\n\n<p>Dac\u0103 \u021bi se pare dificil s\u0103 pui \u00een aplicare aceste sugestii, \u00eencepe prin a urma c\u00e2\u021biva pa\u0219i pentru a \u00eenv\u0103\u021ba s\u0103 spui \u201e<em>NU<\/em>\u201d atunci c\u00e2nd ai de-a face cu o cerere pe care nu po\u021bi sau nu vrei s\u0103 o onorezi:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u00centreab\u0103-te: \u201e<em>Este cererea rezonabil\u0103?<\/em>\u201d. Faptul c\u0103 ezi\u021bi, te sim\u021bi \u00eencol\u021bit \u0219i nervos sau \u00eencordat sunt toate indicii c\u0103 vrei s\u0103 spui NU sau c\u0103 ai nevoie de mai multe informa\u021bii \u00eenainte de a decide s\u0103 r\u0103spunzi.<\/li>\n\n\n\n<li>Afirm\u0103-\u021bi dreptul de a cere mai multe informa\u021bii \u0219i clarific\u0103ri \u00eenainte de a r\u0103spunde.<\/li>\n\n\n\n<li>Odat\u0103 ce ai \u00een\u021beles cererea \u0219i ai decis c\u0103 nu dore\u0219ti s\u0103 o onorezi, spune NU cu fermitate \u0219i calm.<\/li>\n\n\n\n<li>\u00cenva\u021b\u0103 s\u0103 spui NU f\u0103r\u0103 s\u0103 \u00eencepi cu: \u201e<em>\u00cemi pare r\u0103u, dar&#8230;<\/em>\u201d.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Principalele tehnici de comunicare asertiv\u0103<\/h2>\n\n\n\n<p>Probabil c\u0103 ai \u00eent\u00e2lnit persoane asertive care sunt capabile s\u0103 gestioneze situa\u021biile dificile cu calm \u0219i profesionalism, deviind furia \u0219i frustrarea celorlal\u021bi cu diploma\u021bie \u0219i \u00eencredere.<\/p>\n\n\n\n<p>Acest nivel de asertivitate ajut\u0103 la ob\u021binerea de rezultate, la rezolvarea problemelor \u0219i la construirea unor rela\u021bii bune cu ceilal\u021bi, \u00een business \u0219i nu numai. Este o abilitate util\u0103, pe care ar trebui s\u0103 ne propunem cu to\u021bii s\u0103 o dezvolt\u0103m.<\/p>\n\n\n\n<p>Iat\u0103 c\u00e2teva tehnici de comunicare asertiv\u0103 de care s\u0103 \u021bii cont \u00een conversa\u021biile cu managerii, colegii de birou \u0219i alte persoane:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tehnica Broken Record <\/strong>&#8211; Fii perseverent \u0219i continu\u0103 s\u0103 spui ceea ce \u00ee\u021bi dore\u0219ti la nesf\u00e2r\u0219it f\u0103r\u0103 a te enerva, sau a ridica tonul. R\u0103m\u00e2i la punctul t\u0103u de vedere.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tehnica Informa\u021biilor gratuite<\/strong> &#8211; \u00cenva\u021b\u0103 s\u0103-l ascul\u021bi pe cel\u0103lalt \u0219i s\u0103 dai curs informa\u021biilor gratuite pe care oamenii le ofer\u0103 despre ei \u00een\u0219i\u0219i. Aceste informa\u021bii gratuite \u00ee\u021bi pot oferi avantaje \u00een discu\u021bii.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tehnica Dezv\u0103luirii de sine<\/strong> &#8211; Dezv\u0103luie, \u00een mod asertiv, informa\u021bii despre tine &#8211; cum g\u00e2nde\u0219ti, sim\u021bi \u0219i reac\u021bionezi la informa\u021biile furnizate de cealalt\u0103 persoan\u0103. Acest lucru \u00eei ofer\u0103 celeilalte persoane informa\u021bii despre tine.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tehnica Non-combativ\u0103<\/strong> &#8211; Abilitatea de adaptare asertiv\u0103 este tratarea criticilor. Nu nega nicio critic\u0103 \u0219i nu contraataca cu critici proprii:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fii de acord cu adev\u0103rul &#8211; g\u0103se\u0219te o afirma\u021bie \u00een critic\u0103 care este adev\u0103rat\u0103 \u0219i fii de acord cu acea afirma\u021bie;<\/li>\n\n\n\n<li>fii de acord cu \u0219ansele, adic\u0103 cu orice posibil adev\u0103r din afirma\u021bia critic\u0103;<\/li>\n\n\n\n<li>fii de acord cu adev\u0103rul general dintr-o afirma\u021bie logic\u0103, cum ar fi: \u201e<em>Acest lucru are sens<\/em>\u201d;<\/li>\n\n\n\n<li>afirmarea negativ\u0103, prin acceptarea asertiv\u0103 a acelor lucruri care sunt negative despre tine;<\/li>\n\n\n\n<li>compromis realizabil &#8211; dac\u0103 respectul de sine nu este \u00een discu\u021bie, ofer\u0103 un compromis realizabil.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cum \u00ee\u021bi po\u021bi \u00eembun\u0103t\u0103\u021bi comunicarea asertiv\u0103 \u0219i cum s\u0103 o sus\u021bii \u00een r\u00e2ndul angaja\u021bilor<\/h3>\n\n\n\n<p>Comunicarea asertiv\u0103 te poate ajuta s\u0103 ob\u021bii ceea ce dore\u0219ti, f\u0103r\u0103 a intimida sau ignora oamenii. Te poate ajuta chiar s\u0103 economise\u0219ti timp, deoarece vei reduce num\u0103rul de conversa\u021bii \u0219i de reply-uri la e-mailuri, comunic\u00e2nd direct de prima dat\u0103.<\/p>\n\n\n\n<p>Iat\u0103 9 sfaturi pentru a deveni un comunicator mai asertiv \u00een business:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Folose\u0219te pronumele personal<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Folosirea pronumelui personal \u201e<em>Eu<\/em>\u201d \u00een afirma\u021bii este o modalitate de a diminua tensiunea \u0219i de a face cunoscute celeilalte persoane convingerile \u0219i sentimentele tale \u00eentr-un mod politicos: \u201e<em>M\u0103 simt\u2026\u2026c\u00e2nd \u2026.. pentru c\u0103\u2026\u2026\u201d.<\/em><\/p>\n\n\n\n<p>Acest lucru permite ca respectiva conversa\u021bie s\u0103 se limiteze la lucrurile pe care le po\u021bi controla \u0219i la modul \u00een care ac\u021biunile te-au afectat.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li><strong>Fii con\u0219tient de limbajul corpului&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Limbajul corpului transmite lumii informa\u021bii despre cum te sim\u021bi, iar indivizii pot sesiza imediat aceste mesaje atunci c\u00e2nd se apropie de tine, uneori mai rapid dec\u00e2t \u00ee\u021bi po\u021bi imagina.&nbsp;<\/p>\n\n\n\n<p>Pentru a fi asertiv, vei dori s\u0103 ai o postur\u0103 corect\u0103, \u00eenalt\u0103 \u0219i \u00eencrez\u0103toare, dar relaxat\u0103, cu bra\u021bele deschise.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li><strong>Fii direct<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Exprim\u0103-\u021bi nevoile \u0219i limiteaz\u0103-te la fapte. Comunicatorii asertivi sunt direc\u021bi, dar asta nu \u00eenseamn\u0103 c\u0103 trebuie s\u0103 fii sec sau brutal \u00een exprimare.&nbsp;<\/p>\n\n\n\n<p>Concentreaz\u0103-te pe problema \u00een cauz\u0103, f\u0103r\u0103 a ad\u0103uga cuvinte sau informa\u021bii de umplutur\u0103 inutile. Acest lucru te ajut\u0103 s\u0103 \u00ee\u021bi exprimi punctul de vedere rapid \u0219i f\u0103r\u0103 confuzii.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li><strong>Fii consecvent<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Dac\u0103 e\u0219ti asertiv doar uneori, nu vei impune respect, iar oamenii s-ar putea s\u0103 nu te ia \u00een serios.&nbsp;<\/p>\n\n\n\n<p>Consecven\u021ba este cheia pentru a c\u00e2\u0219tiga \u00eencrederea celorlalte persoane cu care interac\u021bionezi la locul de munc\u0103. Po\u021bi fi sigur de rezultate dac\u0103 practici \u00een mod constant comunicarea asertiv\u0103, colegii \u0219i managerii vor \u0219ti la ce s\u0103 se a\u0219tepte de la tine, iar tu vei fi clar cu a\u0219tept\u0103rile \u0219i limitele tale.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li><strong>Men\u021bine contactul vizual<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Men\u021binerea contactului vizual este o parte a limbajului corporal, dar este \u0219i o component\u0103 cheie a comunic\u0103rii asertive.<\/p>\n\n\n\n<p>A avea un contact vizual direct te ajut\u0103 s\u0103 men\u021bii controlul \u0219i s\u0103 transmi\u021bi \u00eencredere. De asemenea, arat\u0103 c\u0103 e\u0219ti atent.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li><strong>Cunoa\u0219te-\u021bi limitele<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Limitele ne protejeaz\u0103 energia \u0219i ne \u00eempiedic\u0103 s\u0103 ne asum\u0103m prea multe lucruri. Limitele sunt esen\u021biale pentru bun\u0103starea noastr\u0103, iar comunicarea asertiv\u0103 ne permite s\u0103 ne p\u0103str\u0103m s\u0103n\u0103tatea emo\u021bional\u0103 \u0219i fizic\u0103.&nbsp;<\/p>\n\n\n\n<p>Respectarea limitelor poate fi dificil\u0103, dar a spune \u201e<em>nu<\/em>\u201d este la fel de important precum a spune \u201e<em>da<\/em>\u201d. Folosirea asertivit\u0103\u021bii ne p\u0103streaz\u0103 limitele intacte \u0219i le arat\u0103 celorlal\u021bi c\u0103 \u0219tim ce este mai bine pentru noi \u00een\u0219ine.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li><strong>Practic\u0103 ascultarea activ\u0103<\/strong><\/li>\n<\/ol>\n\n\n\n<p>A fi asertiv nu \u00eenseamn\u0103 s\u0103 ignori punctul de vedere al celeilalte persoane. Comunicarea asertiv\u0103 pune pre\u021b pe respect \u0219i pe o minte deschis\u0103, pentru a asculta perspectiva celeilalte persoane.<\/p>\n\n\n\n<p>Ascultarea activ\u0103 presupune s\u0103 nu \u00eentrerupi, s\u0103 nu tragi concluzii pripite \u0219i s\u0103 fii prezent \u00een conversa\u021bia \u00een cauz\u0103.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\">\n<li><strong>Fii apreciativ<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Asertivitatea \u00een comunicare nu este egal\u0103 cu \u00eendrept\u0103\u021birea de sine sau cu faptul c\u0103 ai doar tu dreptate.<\/p>\n\n\n\n<p>Ascult\u0103 ce are de spus cealalt\u0103 persoan\u0103, fii recunosc\u0103tor \u0219i cere-\u021bi scuze atunci c\u00e2nd este necesar. Fii deschis la ceea ce are de spus \u0219i ac\u021bioneaz\u0103 cu respect, pentru a te deosebi drept o persoan\u0103 asertiv\u0103, nu agresiv\u0103.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"9\">\n<li><strong>Evit\u0103 limbajul extrem<\/strong> precum utilizarea termenilor \u201e<em>\u00eentotdeauna\u201d<\/em> sau \u201e<em>niciodat\u0103<\/em>\u201d.<\/li>\n<\/ol>\n\n\n\n<p><strong><em>Ca manager, \u00ee\u021bi dore\u0219ti angaja\u021bi productivi, loiali \u0219i bine preg\u0103ti\u021bi pentru a face fa\u021b\u0103 situa\u021biilor pe care le \u00eent\u00e2mpin\u0103 la serviciu. Fii primul care le ofer\u0103 un exemplu pozitiv \u0219i organizeaz\u0103 o activitate de grup \u00een cadrul c\u0103reia s\u0103 le vorbe\u0219ti despre importan\u021ba comunic\u0103rii asertive. Iar pentru a lua lucrurile \u00een serios, preg\u0103te\u0219te un setup formal amplas\u00e2nd o <\/em><\/strong><a href=\"https:\/\/www.bnb.ro\/table-magnetice-whiteboard.htm\"><strong><em>tabla magnetica<\/em><\/strong><\/a><strong><em>, care te va ajuta s\u0103 expui ideile principale \u0219i \u00ee\u021bi va fi util\u0103 \u00een exerci\u021biile de grup.<\/em><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exemple de comunicare asertiv\u0103 prin jocuri de rol<\/h3>\n\n\n\n<p>Pentru a \u00eembun\u0103t\u0103\u021bi comunicarea asertiv\u0103 la locul de munc\u0103, po\u021bi apela la c\u00e2teva jocuri de rol.&nbsp; Pute\u021bi forma echipe \u0219i, pornind de la o situa\u021bie conflictual\u0103, membrii fiec\u0103rei echipe vor exersa detensionarea acesteia comunic\u00e2nd asertiv.<\/p>\n\n\n\n<p>\u00cen exerci\u021biile de comunicarea asertiv\u0103 la birou pute\u021bi utiliza urm\u0103toarele exemple de propozi\u021bii asertive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201e<em>Cred c\u0103 sarcina ar trebui rezolvat\u0103 \u00een acest fel pentru c\u0103&#8230;\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201ePoate c\u0103 sunt prea sensibil, dar po\u021bi s\u0103 nu folose\u0219ti acel cuv\u00e2nt?\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eSunt dezam\u0103git de modul \u00een care a fost tratat\u0103 aceast\u0103 sarcin\u0103 \u0219i propun s\u0103 vedem cum putem remedia situa\u021bia.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eOric\u00e2t de mult mi-ar pl\u0103cea s\u0103 te ajut, din p\u0103cate, am mult de lucru ast\u0103zi. Sper, totu\u0219i, c\u0103 vei reu\u0219i s\u0103 g\u0103se\u0219ti pe altcineva.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eMi-a\u0219 fi dorit s\u0103-mi fi spus acest lucru c\u00e2nd ai aflat prima dat\u0103, astfel \u00eenc\u00e2t s\u0103 putem discuta imediat despre situa\u021bia creat\u0103.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eNu sunt de acord cu asta. Eu v\u0103d lucrurile \u00een felul urm\u0103tor&#8230;\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eMul\u021bumesc c\u0103 te-ai g\u00e2ndit la mine, dar de data asta voi spune nu.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eDin p\u0103cate, nu mai pot prelua alte sarcini \u00een acest moment.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eTe rog s\u0103 nu pleci de l\u00e2ng\u0103 mine \u00een timp ce purt\u0103m o conversa\u021bie.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201e\u00ce\u021bi respect p\u0103rerea, dar hai s\u0103 accept\u0103m s\u0103 nu fim de acord.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eMi-am crescut v\u00e2nz\u0103rile cu 10% \u0219i cred c\u0103 merit o m\u0103rire de salariu.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201e\u0218tiu c\u0103 nu ai vrut s\u0103 spui asta, dar m\u0103 simt ofensat\u0103 de comentariul t\u0103u.\u201d;<\/em><\/li>\n\n\n\n<li><em>\u201eData viitoare, a\u0219 aprecia dac\u0103 ai veni la timp.\u201d.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>Comunicarea asertiv\u0103 poate p\u0103rea descurajant\u0103 la \u00eenceput, dar este necesar s\u0103-\u021bi sus\u021bii punctul de vedere \u0219i s\u0103 men\u021bii limite adecvate. Merit\u0103 s\u0103 faci pa\u0219ii necesari pentru a exersa s\u0103 devii un comunicator mai asertiv, deoarece poate duce la o mai bun\u0103 stim\u0103 de sine, la \u00eembun\u0103t\u0103\u021birea rela\u021biilor, la mai pu\u021bin\u0103 anxietate \u0219i la mai pu\u021bine conflicte.<\/em><\/p>\n\n\n\n<p>Surse foto: <a href=\"https:\/\/www.shutterstock.com\/ro\/image-photo\/serious-business-man-team-leader-coach-1443609116\">shutterstock.com<\/a>, <a href=\"https:\/\/www.shutterstock.com\/ro\/image-photo\/diverse-business-team-discussing-project-corporate-1906367683\">shutterstock.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comunic\u0103m \u00een moduri diferite, \u00eens\u0103 este esen\u021bial s\u0103 \u00een\u021belegem de ce a trage concluzii pripite, a fi extrem de combativi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":539,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[],"class_list":["post-540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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